we don't get help in these call centres,no feedbac

My problem started when telkom debited my account money that I didn't owe them because someone took 2 cellphone accounts in my name on top of the1I have with them.That wasn't an issue coz I reported the case and was told they are investigating the case.I than reversed the transaction which led to my line being suspended.I was then advised to pay the amount owed by my S4 mini manually at d bank and fax proof of payment.I did exactly that and called the call centre to let them know I have faxed proof of payment and I was told they can't help me because they don't know who got that fax,I than emailed it to the consultant I was speaking to hoping my line will b reconnected which didn't happen,I had to call them almost every day only to get through to a different agent and will have to email the proof of payment again coz the previous agent I spoke to is either busy or not at work,still my line wasn't reconnected I than asked to speak to a manager whom I couldn't speak to because he was busy!If I do get to speak to a manager they would promise to call me back as they need to get feedback from someone about my case,and they never came back to me.Till today my line is closed for 4weeks