We don't care about our Telkom Customers

I received notification for the first time on Saturday that there was an outstanding payment on my Telkom Mobile Account. I made payment on it on Sunday morning from my FNB account, triggering the 'instant clearance' option (which one pays an additional amount for.)<br> <br> I rang the call centre on Monday morning to inform them that payment had been made and was told that it had been noted.<br> <br> At 14.35 Tuesday I received a SMS saying that the service has been interrupted pending payment.<br> <br> I immediately called the call centre. Two agents, 49 minutes holding time, being put through the same monotonous call centre questions twice, I finally managed to speak to the team leader. His name is Nkhosinathi.<br> <br> He said there was nothing he could do. The payment will reflect in due time 5-7 working days. It is on an automated system. They do NOT accept proof of payment.<br> <br> I asked him whether I understood correctly then - that Telkom mobile does NOT care about their customers or customer service at all. He said that is correct.