We didn’t receive a alarm call because telkom cut our lines without our knowledge a day before Xmas

So I don’t understand how the staff at telkom work. We have a small family business and telkom contacted us to say we need to change to wireless line, my in-laws said they would like to keep it as is, as the security system is liked to the telkom line, it doesn’t seem to be the person on the other side has any knowledge on how to deal with customers, she said to them well if they don’t change they will be canceling the line and the number. With the frustration my mother in-law put down the phone. I gave a call to try and understand whT the situation is and asked well what does telkom have to offer these customer with security linked to their lines, the answer oh well then cancel there is no other option.

Jump forward a few days, with no confirmation, no messages, no letter, no call to inform them that the line will be cut on the 24 of December 2019 just by the way, they cut it and the. Why next day the store was ****** and we did not receive a message as the line does not work.

Tell me what do we now do with the loss of our stock ???? And then fixtures we now need to do????