We deserve better service!!!

About a year ago I I took up a contract with Telkom mobile. Everything was good for the 1st few months. Then May last year, I get debited triple what my normal debit order. I called the person that I took the contract with and she said there was a problem with billing and that billing would not debit me for the next 3 months. This went on for Over 5 months. turns out there was other devices that where taken in my name. This was apparently rectified as months went by and I was being debited correctly. Then out of the blue, I was charged R2000, then another R1500 and this still went on for months. This matter was moved back and forth from accounts, to ***** from customer care and last night I got a nice sms form my bank saying that Telkom Mobile debited R4373.33. I AM OVER THIS MATTER NOW!! <br> <br> And every time I call in, I'm get told that calls are recorded but they cant give me a stupid reference to pull the call should i request for one.