We cannot help, you are on your own is the message I get

Unable to top up data on ADSL. Cannot get to where you fill in payment details. Two days, about 5 calls and unbelievable back and forth transfers with every section saying that the other dept will help.

As I cannot download the app onto my non-Android phone, the message is basically that nobody can help me. Unbelievable that a big company with problems is not interested in sales and does not mind upsetting its customers further.

How can there not be a procedure to sort out a problem that the people answering the phone are unable to resolve?