We can make a payment plan over three months to settle a bill that we made an error on and resulted in a closed account of R25000

<p>I called telkom again yesterday/ On my own charger for a 45 minute call only to be tolk telkom has it documented that they made an error with my billing from the beginning but now becuase my number has been revoked or however they phrase it the best they can do is to offer a payment agreement of 40% then 30% and another 30% on the total bill paid over 3 months. That is R10000, and two payments of R7500. The bill amount when I call the call center is R25000 but when I went into Telkom at fourways crossing the bill amount is R27190. Now tell me telkom. If I wanted to pay R10000 per month would I have opted for a contract where I would pay R1750 each month. The incovinience comes now that one you cannot rectify the matter satisfactorily neither have I been contacted I have to do the follow ups each time. There is an alternative number provided it has never been called. This has now seriously affected my once stellar credit rating and all I get from you is "someone from our billing team will be in touch in 7 working days or so, in the event that this doesnt happen please contact us again and we will escalate the matter" Will your escalating the matter fix my credit record NO! Will it explain my bill NO! Will it give back time wasted calling you each time? NO! do better man!</p>