We are very dissapointed

I am very upset with how things are run at Telkom! Yesterday morning our line was suspended without any notification whatsoever, apparently we were in areas. I was told I could pay it by there website and I could register by using my Gmail email with our telkom details. I tried that and it did not work, then I was told to email *** to open the port, I did that and never heard from them. I phoned again and explained the situation to a different telkom worker and he told me that using my Gmail email will not work, because I can only pay our bill with our telkom email that was provided to us. So we attempted to register with our telkom email, but then it wanted a otp nr verification. When we tried to get the nr our telkom email was not working. So I phoned again to find out why we couldn't get into our telkom email!? The lady checked for us and told us the telkom email has also been suspended. I asked her how are we supposed to pay them online if they blocked everything??! We have been phoning from early in the morning and we're told so many different storys on how to pay them and at the end at 4 in the afternoon we get told that we can only pay by checkers, pick 'n pay, Woolworth.. So on and so in.. Why weren't we told that in the beginning! After the phone call I went to pick 'n pay to go and pay it. It was raining heavy, but I had to go pay it cause my husband is sickly and we need the line incase of a emergency. It was just before 5pm yesterday I made payment and I have been phoning the whole day trying to find out when will our line be working again and again so many different storys.. 1 said 24h after payment wich should of been 5pm.thr other said they not sure, the other said 2 to 3 days and other said later tonight. I was also told why dont I use our cellphone for emergencys.. I told her that we did not have airtime. We have the telkom line for emergencies and that's why we still use them. We are so dissapointed with telkom, my husband has been using them for over 30 years, maybe it's time to cancel our subscription.