We are getting no assistance and false reports

We have no service on our telephone line - 021- ***<br> <br> It has been reported since March. then on the 14th March I logged the fault online and received a reference number 314CWZ140316. On the 28th or 29th of March a technician did attend, but could not fix the faulkt and advised it would be handed to a local area technician. On the 31st March I received and SMS advising - wrongly - that the fault was restored. All attempts to make Telkom understand this was wrong and not the case failed.<br> <br> I had to relog the fault, so going to back of the queue, and received fault reference 56CWZ010416 on 1st April. <br> <br> Since then we have tried to check when we would be assisted but no response. Finally on the 17th April we again received an SMS again stating wrongly that the fault had been restored.<br> <br> This is clearly a way for Telkom to clear their outstanding faults and force people to re-report an existing fault to make their statistics look better and hide their total lack of service delivery . <br> <br> This is the first time we have experienced this from Telkom and cannot express our frustration and disbelief in this organization anymore.