We are fed up AGAIN with TELKOM

We have reported my elderly parents' land line faulty on the 31 October 2015. The assistant informed us that the line should be fixed by Monday 2 November 2015. The line is still out of order. We have reported this again today to Telkom and we were informed that it has been dispatched to the technicians. On my request of a turn around time she was not able to give me a satisfactory answer. My parents are both in their 80's and they depend on this service. The last time this line was reported faulty it took Telkom about a month to fix the fault!!!!!! Why do we have to pay for a service that basically non existent!!! This is once again not acceptable!!!!! We will be looking at other options once we have to renew their prepaid contract. We are so fed up with service delivery !!!