We are being *****ed

I have had this telkom account for the last 10 years or longer, for the last 3 years I have paid this account via eft because I work for myself and cannot guarantee in these uncertain times of covid lockdown that there will be money in my account at the correct time for the debit order to go off, hence me paying by EFT every month and when times were tough I was cut off and did not have the use of my fone to fone out or use internet, yet when my fone was reinstated when I paid up in full I was not credited for the period of time that my fone was cut off so basically I'm paying in full for services not rendered.

Now I find out that every month I am being charged R202 for failed debit order as well, Does Telkom wish to bankrupt their customers during this Lockdown period, not to mention the banks You refuse to allow me to pay via Eft which I have been doing faithfully and then still hit me for another R202 for failed debit order every month......Telkom, you are *****ing me and your customers over