We are been ********** by TELKOM!!

We have subscribed with Telkom ADSL for 10megz. We are paying for 10megz subscription however are receiving 4megz transmission. On 31/03/18 we requested for Fiber linkage for speed purposes as advised by the technical department. We were told about 21 working days turnaround time for a technician to come through. Till today, no one came. We have phoned the sales, billing and technical divisions since with no join. Spoke to 3 consultants today over the phone namely Mbali, Thuba and lastly Phumelele in trying to resolve this matter. I eventually requested to speak to a manager and on both occasions was told told that Michelle and Mariamo were in meetings. Phumelele was the last consultant who placed me on endless hold and then eventually cut the call. This whole thing has ***** and incompetence written all over it! To make matters worse; NO ONE IS PREPARED to take ownership of their mess up between all 3 divisions!!!