Waya Waya Issue AGAIN

It has now been a month since my last report here about this, view here: https://www.hellopeter.com/telkom/reviews/waya-waya-issue- **********

Telkom requested account details from me on that report which I provided and I never heard from them again. My Gran is still sitting without any form of telephone communication. In any emergency she would be in serious trouble. Still no feedback about the promised phone replacement, still no feedback about her having to now pay R400 because Telkom have taken months to acknowlege her issue. I don't even know what else to do at this point. We cannot put through a line fault because we are told it's this new mobile handset's issue. WORST SERVICE EVER!!!!