Waya Waya Disaster

Hello Peter<br> The totally unexpected termination of my waya waya Telkom facility is a disastrous experience that left me devastated. For the past 10 years I was a loyal Telkom waya waya client.<br> On a yearly basis I was informed via sms when it was due to top up my prepaid phone.<br> During 2015 I never received a reminder sms from Telkom to inform me to pay or update my prepaid waya waya. In January 2016 the waya waya landline was out of order for a few weeks and was eventually repaired by Telkom. Early February 2016 I bought a recharge voucher for the prepaid. To my surprise I could not process the voucher. The operator says: \your account is invalid\". At Telkom I was informed that the prepaid services was terminated. I was not informed by Telkom of any changes or suspension or a new type of service for which I have to apply.<br> How is that possible??<br> The only option now is an expensive new service.<br> The prepaid option is the only option I can afford and without this facility I, as an elderly person, will be unable to communicate. Telkom handled this issue in a extremely unprofessional and underhanded way. I was ******* into allowing my account to be terminated. <br> Please help."