way overdue activation of mobile contract & device

I am not asking you to give me a NEW CONTRACT, I am only asking to REACTIVATE MY EXISTING CONTRACT THAT I HAD WITH YOU SEVERAL YEARS NOW. This is unfair when you take money from clients and make excuses that you cant reactivate the account due to credit records. That is a pathetic and lame excuse that i ever heard. If you was upfront with me, I would have made prior arrangements. Please contact me urgently to resolve this matter. Still have not received any calls from Telkom Mobile to say they even working on my query. <br> <br> WHAT IS REALLY HAPPENING AT TELKOM MOBILE????