Water Damage when device was opened

Item: Telkom
Rating: 2
Author: Rory S

Took out a contract and got 2 devices with my contract, the 2nd handset was opened in CT and your store in Standerton now confirmed that the phone has water damage.

Please let me on a way forward. Kindly contact me for more details

Helpful (0)

Replies (3)

Telkom's replyOfficial

23 Apr 2018, 17:32

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom's reply23 Apr 2018, 17:32

Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Rory S's updateReviewer Update

03 May 2018, 09:35

Hi I love love if you can respond to the above its now been 10 working days. Dont know what you are attending to that takes this long. This is not acceptable please get a Manager to contact me ASAP. You Call Centre is understaffed I have been holding for 9 min now and have still not spoken to an agent.

Rory S's update03 May 2018, 09:35

Reviewer Update

Telkom's replyOfficial

26 Jun 2018, 08:40

Hi Rory

Thank you for getting in touch with us, we apologise for the late response.

Kindly be advised that device needs to be booked for Out of box failure within the cooling off period.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's reply26 Jun 2018, 08:40

Official

Hi Rory

Thank you for getting in touch with us, we apologise for the late response.

Kindly be advised that device needs to be booked for Out of box failure within the cooling off period.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,