Wasting your time, Wasting your money

I formely request a member of management at Telkom to look into order ( ********** 38). I have been a loyal customer for a year, but I am strongly considering cancellation of my current and upcoming contract.

I have attempted to have an ADSL line installed at my new residence. I was informed that a technician would be installing on 4 December 2017 between 08:00 and 16:00. At 14:39 I received another sms informing me a technician is on his way, I drove home early, as I was told the sms would indicate the technician is an hour away. I waited until 19:00 and no one showed. No one answered the helplines either (Befire 5pm), I phoned around 5 times (more than 10-20minute hold times, which would disconnect around at some point during the call).

I phoned again today (5 Decemeber) at 10:40. After holding for 10min, I spoke to Amina, I asked for her manager, I then waited another 28 minutes to speak to the manager Nathi. He said my installation was rescheduled for 9 Dec. I said I can't be there as I have a prior engagement that day, and he promised to find an earlier day for the installation, and I should hear from him in the next 5 minutes. 2 hours later, at 13:15, I phoned again, was on hold for another 15min, and I spoke to another agent who told me Nathi is still looking into the new date. I asked the agent to tell him to keep me updated, as I am receiving offers from other ISP's such as Amobia, EasyWeb etc (app**** for quotations on WAPA). The agent said she has informed Nathi and he promises to be in touch very soon. It is now another 2 hours later (16:30) and I have still not heard anything, meaning I might hear from Nathi tomorrow, but based on my experience, I would bet I won't ever hear from Nathi again. Spent over R400 airtime to phone them as I don't have a Telkom telephone line installed at my new residence (Ironically).

The level of service from the self proclaimed "Best" wireless data provider in South Africa is shocking.

Telkom Wasting your time, Wasting your money