WASTING OUR MONEY - ONCE AGAIN

My BIS expired on 30/1/16. Only had money to buy airtime on 31/1/16. Loaded airtime and deactivated old BIS. I then activated new BIS and the R59.00 was deducted. After restarting connection, only BBM and emails were working. Needed browser, so chose option to work with airtime. Phoned call center this morning and lady tried to help me - she was very helpful (Susan). Unfortunately it is still not right and she logged a case. Apparently they will only come back to me between 2 and 72 working hours. Not acceptable. In the meantime I have to use airtime to browse, whatsapp and also for facebook - while I paid my R59!!!! I spoke to Susan and the case no is: ***3. I am so disgusted, as my hubby is still waiting since October for his BIS money to be paid back to him - he also had the same problem and switched to Cell C - I decided to stay with Telkom, and I must say I'm sorry that I did.