Wasting my time and money, not keeping appointment

I app**** to have my line moved on the 24th of August 2015 for which i still have the reference number. I phoned Telkom on the 3rd of September to check how the move was going, only to be told that my order was cancelled. Without my permission or even knowledge. I was told mistakes were made on the original order, instead of rectifying the mistakes the order was simply cancelled. What if I hadn't phoned? <br> My new order was escalated and i received 4 or 5 sms's confirming that a technician will be coming on Monday the 14th September. I received 3 confirmation sms's on the Friday before, another confirmation on Saturday and then a message saying that a technician has been dispatched to do my installation on the morning of the 14th. This is an all day appointment and i was therefore forced to take a days annual leave. Im sure its no surprise that I sat at home waiting all day and nobody arrived. When trying to contact somebody at Telkom the call centre is a joke. Because i dont have a working line at the moment i have to use my cellphone to call them. Ive had multiple promises of being phoned back with it never happening. I have spent over R500.00 just on airtime to sort it out. Plz he