Wasting my time and loosing new client

Many years ago I was a client of Telkom. I cancelled my account due to amazingly terrible service. <br> <br> Now I thought to give them another chance. On Thursday 30 April 2015 I called the call center and went through the process to apply for a SmartHome Essential account. The agent took me through the process,read the T&Cs, etc. I was then informed that they would send me an SMS with reference number and I should be able to have everything sorted in 7 days. <br> <br> Call today to find out what my reference number is (No SMS), and I am informed that no application was logged for me. I will have to waste my time going through the process AGAIN!<br> <br> Telkom seems uninterested in delivering service (Good or bad) and could not care less about getting new clients. <br> <br>