Wasting my time

<p>on 29 Dec I ordered a telephone line to be installed, I decided to call telkom on 9 Jan as to that date I have not heard anthythin from them. We set up a date for the installation (11 Jan) and I recieved confirmation via SMS. I called in at 9am on the 11th to confirm the appointment and all was still in order, I phoned again at 2pm and they advised me that nothing had been updated by the technicians and all is still in order. Today i phoned them again and was advised that the technician updated notes that there is "some technical issue" at 11am 11 Jan, howevre no one contacted me and no one bothered to inform me when I called in. Now I have to wait until the 16th because according to Roxanne from the call centre "no techncian was asigned to my order" </p> <p> </p> <p>This is not on..I made arrangements to ensure I am available on the day telkom agreed to provide the service, hoewever Telkom breached that agreement by not adhereing to their commintment. I am not waiting until someone MIGHT come on Monday which is what Roxanne said. I want someone to come out today and get this line installed!! </p> <p> </p> <p>Time wasted on Telkom so far: </p> <p>9 hours waiting on the 11th</p> <p>20 min on hold 9 Jan</p> <p>20 min on hold 11 Jan</p> <p>20 min on hold 11 Jan</p> <p>10 min on hold 12 Jan</p> <p>10 min doing this damn complaint</p> <p> </p> <p>Total time wasted 10 hours...who will compensate me for the unproductive wasted time?! I want a call before 10am today and a technican to instal that line before EOD today otherwise I will take this to social media!! </p> <p> </p> <p> </p>