MC
Mike C

1 reviews | Active since May 2016

27 May 2016, 12:59

WASTING MY MONEY WITH TELKOM UNCAPPED WIFI

<p>I subscribe to Telkoms 4Mbs uncapped WIFI which cost a certain amount every month. Our WIFI is now being throttled at the end of every month as they say we are exceeding our data....How do I exceed data that should be uncapped????? If this is the case TELKOM should revise their wording of their contracts as UNCAPPED does not apply. If I am paying R500 for uncapped and my line gets throttled I should be able to also have the right to cut my premium down to the amount I'm being throttled to. This is an issue that needs to be resolved - the service is pathethetic as I am not getting what I pay for - I am considering my options as this can not continue.</p>

0
Replies (1)
Telkom
Telkom's reply29 May 2016, 04:29
Official

Hi zanmic

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM237828 .

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team