Wasting my hard earned money on Telkom.

For the past 3 months. i have been paying R800 for a 10mb internet line. and when i do a speed test i get 1.2mb MAX. ping is alright but internet speed and upload speed are horrible. i called about R300 airtime out in the past 3 months and they say they will help me but nothing. twice a technician came to my house and told me about the problem. he told me he will go to the telkom box and try to resolve the issue and he will call me back in about an hour. i never heard from them again. i even called a telkom supervisor and he said he will try to help me. NOTHING.!!!!! aswell as every morning around 9:00 my internet drops completely. i can do nothing. half an hour later i get my internet back. so basically i'm paying R800 a month for a 10mb internet line and i get 1.2mb. i feel like i'm wasting money. paying for something i'm not getting. i regularly get calls from telkom asking if the technician fixed my line and if i was happy about the service. he NEVER even showed up. so i'm starting to lose my cool