Wasted 35 minutes on the phone talking to Telkom to source a battery for a Telkom wireless phone

Wasted 35 minutes on the phone talking to Telkom to source a battery for a Telkom wireless phone. Called sales, no they say after 20 minutes and several transfers I must call faults, called faults, no they say wrong department after being transferred twice, they say I must call sales... Telkom call centre does not work..this is their usual modus operandi, they simply keep on transferring you until you give up.. Has Telkom gone dilly?