JD
JJ D

1 reviews | Active since Feb 2012

21 Mar 2015, 19:50

Waste of time, Fed up .Worse service ever

I misplaced my sim card when I was in hospital , so I phoned your. call centre to lock the sim card. because I still had data and R150.00 airtime in the sim.<br> <br> The agent locked the sim as per my request, but now the same call centre refuse to unlock my sim again.<br> <br> They said I must go to the Benoni custercare to unblock it. IT IS GOING TO COST ME MORE THEN THE AIRTIME TO GET TO BENONI. I JUST COME OUT OF HOSPITAL. AND CAN<br> NOT WALK,<br> <br> WHY DA HELL DO YOU HAVE A. CALL CENTRE, I. AM VERY UNHAPPY, YOU CAN TAKE OUT A CONTRACT OVER THE. PHONE BUT CAN UNBLOCK .<br> <br> DOES THIS MEAN THAT TELKOM DOES NOT WANT. MY BUSSINESS.<br> REF.: FOR SIM BLOCK ***3A<br>

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Replies (1)
Telkom
Telkom's reply22 Mar 2015, 06:43
Official
Hello friend4life,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM97906.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team