1 reviews | Active since Mar 2017
WASTE OF TIME AND MONEY - TERRIBLE TELKOM
<p>I contacted your sales team in November last year to install WIFI in my home, it took 3 days for them to check what was available in my area. Then I had to pay a depsoit which I did within 1 day and then the wait began. I had to consistently follow up to find out when the installation will take place and by January 2017 I was fed up and cancelled the order awaiting my refund. To date I have not received any calls or information relating to this matter I have pent many hours on calls trying to finalise this matter but to no avail, I then check transunion and you have updated and an open account with Telkom on my name which is not true. When I try to call and log yet another query I am transferred from one agent to another and they are so utterly unproffesional. As a service provider you absolutely SUCK and all i want is this account appliction cancelled and my money returned to me with interest. your billing department is run by a bunch of mindless individuals that are super unhelpful in every aspect. Can anyone with some experience and knowledge about TCF contact me and finalise my query/dispute I just want this done so that I never have to deal with Telkom ever again.............</p>
Keagan, once again Telkom's service is completely disgusting and I wil be reporting this matter to the Ombudsman. After 2 weeks I had to call to follow up on my request which was with a lady by the name of Elize Bowles and she has been trying to contact me and sent me an sms. When I asked her what number has she been using, since I have not had one call or sms from her she gave me a number I last used more than 10 years ago. Also surely she had my email or work number I was then asked to email her a copy of my ID and bank statement and from then it will take 5 to 7 working days for a "big organisation" to process an EFT under R1000. My 9 year old son can transfer money faster than that on his cellphone gee whiz how backward are your systems. I tried explaining to her that I have been waiting since November for some assistance but all she said was maam please don't be rude.......which I was not. How rude is it for Telkom to give me the run around like this for over 5 months, your brand has no consideration for your clients, truly a corporate company with no morals or obligation to ensure their customer needs are met. Can't wait to be rid of this pest called Telkom from my life, just pay me my money is that so difficult?
Keagan, once again Telkom's service is completely disgusting and I wil be reporting this matter to the Ombudsman. After 2 weeks I had to call to follow up on my request which was with a lady by the name of Elize Bowles and she has been trying to contact me and sent me an sms. When I asked her what number has she been using, since I have not had one call or sms from her she gave me a number I last used more than 10 years ago. Also surely she had my email or work number I was then asked to email her a copy of my ID and bank statement and from then it will take 5 to 7 working days for a "big organisation" to process an EFT under R1000. My 9 year old son can transfer money faster than that on his cellphone gee whiz how backward are your systems. I tried explaining to her that I have been waiting since November for some assistance but all she said was maam please don't be rude.......which I was not. How rude is it for Telkom to give me the run around like this for over 5 months, your brand has no consideration for your clients, truly a corporate company with no morals or obligation to ensure their customer needs are met. Can't wait to be rid of this pest called Telkom from my life, just pay me my money is that so difficult?