Waste of time and money

On the 16th December 2015 at 12h30, I reported a fault with my ADSL line with MWEB as well as Telkom. I was given a Ref # \20AWK161215"and was told my problem will be sorted out ASAP. the following day I received a call from a technician saying that they would be working on my fault the same day. That day came and went and i was still experiencing the same issue. (line dropping and losing internet connection) The following day I called in again and was told that the technicians work till 23h00pm and that i was on schedule for that day. (19th Dec 15) On the 20th Dec15 at 12h36pm"