Waste of time

<p>I recently interacted with Telkom to change the method of receiving my statement from email to postal delivery to my home address as I am wanting to use their invoice as my proof of residence. When I received the first statement, I noticed that the salutation shows as Miss when it should actually read Ms (divorced). I thought this important as I want to use it for RICA purposes. I sent an email to Telkom to request them to rectify the problem and got a response that I should go into a branch to have it rectified. Really? I work Monday - Saturday and can't understand why I have to go into a branch to rectify a mistake that was made by Telkom initally?</p>