1 reviews | Active since Sept 2016

22 Sept 2016, 18:20

Waste of time

<p>Just want to get you involved again, I spoke to you in February or January about my line speed nd the Internet being down.<br />I have been experiencing the same problem again with these call centers and the service being provided.<br />Our Internet has been a problem since August we had a technician here and he said I must let him know if the problem resolved over two weeks and I said fine.in the middle of the second week someone calls me and says they need to close the fault and I told her she can't because the technician says I must watch it. <br />Yet she closed it not giving a **** what I said.<br />Now again I have been without Internet since beginning of September and they tell me I must log another fault and I already know that's gonna take another two weeks to get a technician.<br />U have spoken to 8 different call center agents and nothing happening always damn stories.<br />I have spoken to 3-4 managers and still no help.<br />I haven't received no call or sms to tell me whats happening.<br />I am not waiting forever for nothing and Telkom expects payment for no service they render.<br />Once again I am going to hellopeter, icasa and Facebook and Twitter because nobody gives a **** when ppl get ****** for something they pay for with there hard worked money.<br />I am emailing you as you seemed to be the only person I could speak to and get something sorted, so I will plea to you to sort this out and yes this are all the steps I need to follow before I can get it noticed by ICASA.<br />I honestly feel Telkom needs to lose there licence for the line connections and my hope is that some other network runs Telkom into the ground because of the **** call centers that give us a whole lot of bull**** excuses but don't know what they talking about.<br />Yes I am a ****ed off client because the experience you ppl give us are all negative.</p>

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Replies (4)
's update27 Sept 2016, 14:56
Reviewer Update

What is the use you people add you going to do something and then nothing happens to sort the **** service you people are offering other customers and me out there

's update27 Sept 2016, 14:59
Reviewer Update

All telkom wants is there bills paid and there customers must accept the pathetic service offered and lack of communication from a communications supplier how messed is that.

You people are no better than the ****s going around want the money and don't supply the service

's update28 Sept 2016, 14:55
Reviewer Update

You send me a sms that you called but the phone rang once and u hung up.

Oh what great effort on your ppl side............... REALLY......TRY HARDER

Telkom
Telkom's reply02 Oct 2016, 12:45
Official

Hi bramdon-adams

We still do not have your affected phone number in order for us to assist, please log a line fault. - To log a fault,
SMS "SERVICE"
and your landline
number to 30591