Waste of time.

I am so furious after having no router for a while because it is broken and can't get to the store, I get to the nearest store which is Vanderbijlpark because Vereeniging now doesn't have a store anymore. The waiting time in the queues are so long, this for a Sunday. I finally get to the front and get told I should have brought a sim card with to test the device, which is still okay, I managed to use another sim card. After finding out that the device is definitely faulty and needs to be sent in, I am asked to produce the proof of delivery of the item. Really, the information of the delivery must be on the system, it's on a contract, why should I produce a proof of delivery like this is something you carry with you??? Now I am still stuck without my router and need to find time to drive all the way over again. I couldn't complete the forms and everything in the meantime and just email the proof of delivery as the courier will collect it before the paperwork is received. Is this really making life easy???Couldn't the call center advise me on what might be needed before I wasted my whole families time on a Sunday.