1 reviews | Active since Jan 2016
Waste of time
I app**** for an ADSL activation to our current landline on 14/12/2015. I spoke to 2 Telkom consultants via the 10210 call centre who advised that there is definately ADSL available in my area and all they need to do is connect me on the exchange, and i'll receive an sms from the technician once it is done. I was given a turnaround time of 7-21 days. On following up at the end of December and the 2nd week of January I was given the same excuse both times which was there was a delay in getting a technician out due to the festive season, which i understood and accepted. Again I followed up on 21/01/2016 and the excuse this time was that there were no ports available but a technician will contact me immediately once ports are freed up. After still receiving no communication I had called in again today 28/01/2016 and had now been told that there is no infrastructure in my area to begin with. There is however a project pending completion by 15/04/2016.<br> <br> Either the call centre consultants are working off completely different systems or they go out of they way to carry over the incorrect information and waste our time as customers.<br> <br> Thank You<br> A utterly ****ed off customer.
Thank you for making contact with us
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate the possibility of ADSL activation and provide feedback as soon as possible.
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Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate the possibility of ADSL activation and provide feedback as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
