WASTE OF TIME

Signed up for new 20Mbps VDSL line with 50GB of data. Telkom unable to verify my line. I went to [URL Removed] as instructed by Telkom. I got a confirmation message that my request for ADSL verification was sent, but the Telkom back-end service does not respond with anything. Various reasons provided by different call center and walk-in center agents. The Telkom call center is completely dysfunctional. You have to wait between 40 mins to an hour before your call is answered and then the call might drop intermittently as well. Nobody calls you back and you are left to wait for another hour before anyone answers. This happens early in the morning, afternoon and evening. Telkom you are destroying your brand with these dysfunctional call centers. Either employ more competent people to take calls or clean-up your operations that you don't have so many issue on the ground. I've contacted Telkom about 10 times the past day and a half and my issue has not been resolved. I was also without a working Telkom line for a month, but that got fixed yesterday after calling Telkom every single day! Ref#: *** and 73CWZ030115.