Waste of time

So exactly two weeks ago I app**** for a contract through the Istore with telkom. They sent in all my documents and signed application and then it went into its vetting process which took an entire week an was still not completed. I then contacted the istore and said they still awaiting feedback from telkom as to what's happening because their vetting process doesn't usually take this long.

I then tried to contact telkom on my own to ask if they can assist me better. Eventually once FINALLY getting through to them their answer is that we should ask istore to log an incident report which doesnt make any sense as istore can't see how far along my application is or why the vetting is taking so long only telkom could give me that answer. Instead telkoms customer care associate just told me that she can see it's still in the vetting process but doesn't know why it's taking so long and there's nothing she can do. Pathetic!!!! She can see its taking so long and taking tooo long but she blatantly just says there's nothing she can do.

So I emailed istore and asked them to please log an incident report because telkom says they can't do anything and my application is in the vetting process for too long.

The sales associate at istore who has been assisting me eventually replies to me and tells me that she's been struggling with telkom but has gotten in contact with the vetting team and they informed her that the whole thing needs to be redone!!!! The reason for this is because they apparently had a system crash on their side. Which no one informed anyone about. I'm absolutely disgusted!!!! Mainly because I waited so long to just get some feedback and then after almost 3 weeks I get told I have to redo the whole application because of their "system crash" which we only got informed about after getting through th their vetting team. How does telkom not know that their own vetting team had a system crash?! And how are they not informing anyone? Now they expect me to redo everything an then wait another week!??? Pathetic! So annoyed at their service. Complete waste of time.