Waste my time and terrible service

You just make it really hard for me to actually get another contract with you guys.

I wanted the new Samsung S10e. I'd seen the offer from Telkom mobile and decided to go for it.

Went down to my local store and got some friendly service. They didn't have stock of the phone (mind you its on the main stand as you walk in and is one of the only samsungs available as they are pretty much only selling the S10 series or the A series to my knowledge.)

So i settled to wait for them to order one in. They said it would take 7-14 working days. Fine. All good and dandy on my side, I borrow a spare phone from a friend in the meantime.

Now I get a message that they do not have stock at all, anywhere. Like the S10e apocalypse.

I genuinely need an explanation for this. It's not like you stopped promoting them. It's not like I was told you stopped selling them. My order was placed and I patiently waited.

Are you not a telecommunication giant. If a 8-year-old can order the phone online from pretty much anywhere. How could you not source this device? Especially since it was promised to me, a customer. Paying you for your apparent service.

If you don't have in your warehouses. You get more, don't you? Or take the phone off your sales lineup and website and stop promising it to customers.

But seriously. I find this to be a terrible display of professionalism and you have wasted a week of my time.

Very unhappy with the service and I will be moving all my services to another company.