WASP services preloaded? - Telkom

Due the Covid and home-schooling, I've signed up in June 2020 for a Telkom contract. Begining of Aug I received the latest invoice and once again this 'Event billing usage' appears on the invoice. No indication is given what service is being billed for - this is apparently available on their system. What is really interesting is that this is a router-sim - therefore, I CANNOT/COULD NOT HAVE click on any 'popups' for a service. It certainly looks according to the invoices as if this services was loaded from the beginning!!! Now the invoice is more than double what I have budgeted for. Eventually I got hold of an agent just to hear that "I must have selected/clicked on the popups". The service will be cancelled going forward. Which is fine, but this is close to *****ing as ****it is a swearword. The decent thing would be to give the money back!! R390 is a lot, especially if it goes for months!!