Was Told that this account was cancelled

I lodged a complaint a month ago about cancelling a contract in time that the last debit order would come off end of February, but then was told that end of march another debit order would come off because the cancellation wasn't submitted in time by the telkom staff, it took them over 2 weeks to submit it, The sim card was cancelled end of Feb.. I submitted a complaint on hello peter and was contacted immediately by telkom and was told that the issue was solved and that there wouldn't be another debit order. Today Telkom took off a debit order for the full amount of the contract even though we had no use of the sim card and we got no service at all from them. I was promised that this was settled. I have a reference number from the last issue : SM93227<br> <br> This needs to be sorted today, i cant afford to have debit orders coming off out of my budget.