aK
abubakr K
1 reviews | Active since Feb 2012
16 Sept 2015, 14:58
Was told i will get credited but i still havent
i made a report stating that from the 6th of may i was billed for a call out fee twice incorrecctly, after months i get a response and was called by an agent stating that the account will be credited at the end of august, my bill came now and it is still reflecting the call out fees.
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Telkom's replyOfficial
16 Sept 2015, 17:42Hello abukad,
A very good day to you!
It saddens us to read what you have been subjected to.
Please accept our humble apologies for the frustration and inconvenience caused. This dispute will be assigned to Billing to assess and give you feedback.
Your social media reference number is SM146331.
Regards,
Joshua
Telkom Social Media Team
A very good day to you!
It saddens us to read what you have been subjected to.
Please accept our humble apologies for the frustration and inconvenience caused. This dispute will be assigned to Billing to assess and give you feedback.
Your social media reference number is SM146331.
Regards,
Joshua
Telkom Social Media Team
Telkom's reply16 Sept 2015, 17:42
Official
Hello abukad,
A very good day to you!
It saddens us to read what you have been subjected to.
Please accept our humble apologies for the frustration and inconvenience caused. This dispute will be assigned to Billing to assess and give you feedback.
Your social media reference number is SM146331.
Regards,
Joshua
Telkom Social Media Team
A very good day to you!
It saddens us to read what you have been subjected to.
Please accept our humble apologies for the frustration and inconvenience caused. This dispute will be assigned to Billing to assess and give you feedback.
Your social media reference number is SM146331.
Regards,
Joshua
Telkom Social Media Team