Was the worst experience ever
<p>I decided to get a wifi router and look at different networks and decided lets try Telkom although everyone in the past advised me of there terriable service i would give it a try as it might be different.Two weeks ago made a purchase through the Telkom call centre the application was quick and was advised with recieve the package with 2 days.The waiting as im patient getting excited for the wifi router get a call from the courier to say were am i situated if i can guide to the address i provided Diepriver de waal road.The courier guys advise me but he is in paarl and he will take the package back to be re-routed to be deliver at my address,Two days later i get a call from another courier can i guide her to where i am then shes is shocked advising me she is in parow and will re-route again.I call telkom then being irrated to why is the package not coming out at my address i update the address and phone number again to double check put me on a long hold and advised that the couriers will drop it on 30 june 2017.I am content i recieve a call in the morning advising the package will be delivered during the day i advised i work from 07:00 till 16:00 can only be deliver at this time.The time passes to 13:30 still no call i leave it decided to call at 14:30 to telkom been sent from one agent to another the one girl cannot give me information on my package as she is only employed 6months there cannot even provide the courier number sent around again to another few agent which i think they got nervous when i started getting irate as i am following up on my package for the 2 weeks which is pathetic.One agent i ask the courier number she gives me a johannesberg number which just rings another is to a courier called Courier it i get the waybill number from the telkom agent and the courier advised me that my package has been sent back to johannesberg telkom office and she has no idea why.As this point im ****ed literary on the call now for 1 hour and 20minutes i asked to cancel was supposively to be to the cancellation department and line was dropped in my face.Why is the service promoted when is disgustingly non functionally.Will never purchase a telkom product.</p> <p> </p>