Was permitted to Cancel but still waiting

December 2014 my wife took out a contract with Telkom mobile (vangate mall) and the sales person never bothered checking the coverage of our residential address, which I found was common practice before contract is issued. <br> we started complaining several times and was even told Telkom would send someone to check if we required a booster on our home. even that fell flat and was never installed and this happened throughout last year. on 2 occasions I was told we can cancel without penalties as the sale person failed to check signal on signing of contract.<br> I finally completed a cancellation document on the 5 January 2016 at Tygervalley. After several calls made to Tygervalley was told it is in process and I had to wait a month. after a month and constant badgering of the staff member at Tygervalley did my wife finally receive a case number. <br> After being told by Telkom help desk that she can cancel, we are being played like a tennis ball from one corner to another and no end in site.<br> My wife cannot make calls from home and I cannot call her as the signal strength is weak.<br> <br> call me on *** as wife cannot calls from her phone during day, teacher