Warranty repair nightmare..

<p>Sadly, I'm writing this review because shortly after I posted a compliment about the "wonderful service" I received, I found out that the advice I was given by the Tech Support Desk was nonsense.<br /><br />Earlier this year, I had to send my device back in for repairs after a software upgrade bricked the device. I received my handset back a few weeks later to find that the main board was replaced and the build number had changed. When I queried this with the consultant at Telkom, he couldn't provide answers, when I contacted Huawei_ZA, they claimed that the build number was merely the software version and that I could follow some steps to resolve the issue... which I've tried..several times..and NO CIGAR..<br /><br />Now, since the Android Marshmallow release came out, I have upgraded my girlfriend's IDENTICAL DEVICE at the same time I performed the upgrade on my own. After I received the device from repairs and performed the upgrade, some features on my device is missing compared to hers.<br /><br />I have spent hours discussing the issue with tech support and I am yet to receive a solution to the problem. In fact I will contact Telkom today and arrange that the device be sent back.<br /><br />Everyone involved with this issue will agree that I've been extremely patient, but my patience is running out. <br /><br />Please just resolve the issue or replace the device. Before it was sent back for repair, I had absolutely NO PROBLEMS whatsoever.</p>