Warranty not fulfilled on faulty Asus Fonepad

Good Day <br> <br> I have tried and failed for the last 6 months to get Telkom to respond to my warranty problem. I have a two year warranty on a defective Asus Fonepad which stopped charging after 4 months. <br> Nobody follows up on the servicing of this device after repeated queries.<br> I was given a reference number ***6. Can someone please attend to this matter?<br> <br> The tablet was not dropped and there is no screen damage. I am requested to pay R600 to return the device back to me without repairs or pay ~R2000 for repairs which is above the retail price for a new device.<br> <br> This is blatant ******ion. Upon visiting the centurion branch, the person in front me had the exact same problem with his device. <br> <br> <br> <br> <br> .