JN
Jabu N

1 reviews | Active since Oct 2013

23 Jul 2015, 17:31

Warranty Claim for failing to fix Phone

I am contracted with Telkom for an Iphone 5s and took delivery of this phone on the 17 September 2014. My phone had battery charging problems & took it to Telkom Mobile. I used the phone without any problems until the 27th May 2015. The following day as I tried to recharge my battery, but the phone did not charge at all. I tried a different charger, but was not successful in my attempt. I then decided to take the phone to Telkom Mobile Maponya Mall for warranty repairs on the 03/06/2015. JOB no TRJ003380 was initiated by Peter Ramoshi...<br> I was told that the phone will take approximately 6 weeks 2 b fixed.... I waited patiently until I received a call from Millicent on the 19th June 2015 from the repairs Centre, and she advised me to De-activate my icloud. That was done and successfully deactivated.<br> A few weeks later I received an SMS 2 come collect my phone at the store... & to my surprise I got the phone and it was still faulty (not charging). I immediately raised the matter with the store manager, and actually expressed my dissatisfaction with the way the matter was handled. He told me that the best he can do is to rebook it..????Unacceptable. I am now taking legal action.

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Replies (1)
Telkom
Telkom's reply23 Jul 2015, 19:42
Official
Hello Jabuk1,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM127950.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media