warranty claim

<p>i have a blackberry Z3 and when i first had a problem with it i had sent it to telkom pavilion for a software update and after 2 weeks of the update i started having the same problems where as the phone was over heating and it was not charging also i couldnt use the phone as it would switch of as i am browsing wtc..i had gone back to pavilion to book it in and it was 11 months old and within the warrenty period week later i recieved a message stating my phone has machanical danages and also out of warrently they cannot fix it and i have to pay a fee to have it fixed and paid for courier to have it delivered to me, its 2 months that am without a phone. i DEMAND FOR A NEW DEVICE i am paying for the device and i demand to get a NEW ONE as this is a fault on the repair centre side and i am to ****ed of, you guys are taking advantage of us because we not near to come to the centre directly .... TELKOM REPAIR CENTRE IS BULL**** MAN</p>