WARNING: Telkom's incompetence can ruin your credit score and cause unnecessary stress!

I'm writing this review as a last resort after months of dealing with Telkom's appalling customer service and unresolved issues. Case #***0 has been pending since March 18th, and I'm still waiting for a resolution.

In early 2025, I took out a 40GB LTE contract with a router, paying R200/month. Last November, an agent offered me bonus data, assuring no contract changes or fees. Next thing I know, my contract's changed to 80GB Mobile Data, and I'm charged R630 without consent. I cancelled the contract, but they kept deducting money, affecting my credit score and now impacting my house purchase.

Despite numerous visits to the Carlton Centre store and daily calls, I'm met with excuses and no resolution. The investigator, Mr Molefe if I’m not mistaken called me with this number +27 (10) *** on the 20th of March at 13:50 and promised a verdict but disappeared. Telkom's communication is non-existent, and I'm left battling their incompetence.

If you're considering Telkom, think twice. Their billing errors and lack of accountability can cost you more than just money.

Telkom: Fix your systems and customer service before more people suffer like me.

Case #***0, please assist. You can contact me on my primary number *** or email me at ***