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Ebrahim D

1 reviews | Active since Jan 2016

12 Dec 2022, 12:23

WARNING: STAY AWAY FROM TELKOM

Being a customer of telkom is not worth your energy. I had the unfortunate circumstance where I called Telkom to have my bank details updated so they could debit my contract amount. OBVIOUSLY, this didn't work - nothing at Telkom ever does. I then paid the amount directly to Telkom 3 days ago. And yet I am still unable to use my phone. When trying to contact the call centre, agents decide to drop lines because let's face it, Telkom doesn't train their people. Nor do they need to, because there's absolutely no accountability taken by anyone. I am left paying for something that I cannot use. NOBODY at the call centre can assist and at the stores, they direct you to the call centre. DO NOT USE TELKOM.

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Replies (2)
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Ebrahim D's update13 Dec 2022, 11:00
Reviewer Update
UPDATE: Now I need to pay R1738 :)

Noone can tell me why or the actual amount that is in arrears and not one of the call centre agents can assist
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Ebrahim D's update13 Dec 2022, 11:02
Reviewer Update
This company is the absolute pits. NOTHING WORKS EVER. NO ONE CAN GIVE INFORMATION. HOW ARE THEY STILL ALLOWED TO OPERATE???