Wanting to bill penalty fees when upgrading.

<p>I am a very disappointed customer today. I went to your Irene store to upgrade (or as your store calls it – migrate) my data package to a bigger package.</p> <p>Firstly, when I signed up for my current package, your promotion said that it’ll be a 15GB package (10GB Anytime data and 5GB Night Surf) – which was not the case, now I’m stuck with 5GB Anytime data and 5GB Night Surf data.</p> <p>When I took the package I asked the question; that should I want to upgrade, will I be able to do without penalty fees being billed and I was told yes (this was over the phone).</p> <p> </p> <p>I went to your Irene store this afternoon, wanting to upgrade (migrate) to the 20GB package @ R449.00 p.m. and the lady (Tshabi M.) told me that I will have to re-apply for the new package (because the contract is only 10-months old). I once again asked, are there any penalty fees involved? She said yes, however she couldn’t tell me how much it would be.</p> <p>So I asked for it to be reversed and she made it very clear that Telkom cannot do this, when I asked for the manager, the lady told me that the manager is on the phone and she cannot see me and that I will have to wait.</p> <p>I’ve always been a happy Telkom customer and I always recommend other people to use Telkom. Now, when I am willing to pay more for data and get a bigger package WHILE REMAINING A TELKOM CUSTOMER, I am being told that penalty fees will apply, FOR WHAT???</p> <p>I’ve received several calls from Telkom telling me that I’ve been such a loyal customer and that you are willing to give me more phone contracts without having to re-apply.</p> <p> </p> <p>I already have a modem, I just wanted to get a bigger data package. Why do I have to re-apply?</p> <p> </p> <p>Please do not call me if you are not willing to assist me.</p>