want to cut my line but still waiting for bill??

hi there,<br> since i have already taken up this matter about 7 times and each time i have to chat to someone on the phone because you guys are too afraid to actually email me so i have some solid proof of a what was discussed over the telephone conversation, i am frustrated to no end. today i get an sms telling me my line will be cut unless i make payment immediately.<br> now, i am willing to make payment, and have been willing to do so since DECEMBER 2014, once i get a CORRECT BILL. so since its been 6 months since ive begged for a bill i have to take to hellopeter. you guys have no right to cut my phone line, i have been making a payment, it may be an incorrect payment, but a payment nonetheless, however the fault lies with you guys since i have been waiting on my adjusted bill. please could someone EMAIL ME a bill to make payment. there is no need to cut lines and if you do i will take this up with the ombudsman, since they are already dealing with you guys because i have had to take my case up with them already, i can simply add this onto the terrible communication i have received thus far.