Want to cancel my account

I struggle to cancel my account. I hold the line more then 30 minutes, nobody pick up. I need assistance to cancel. I went to Telkom outlet, they gave me a email address to cancel. I send the email on the 2nd of February 2015 and gave 30 days notice, it was read by someone on the 9th of February 2015 and are still connected. Fast to sell products, but when I want to cancel I struggle. I don't stay at the address anymore, and pay for services I don't use.<br> <br> Your message <br> <br> To: Telkom SMBS Retention Centre<br> Subject: Cancellation and disconnect.<br> Sent: Monday, February 02, 2015 11:06:47 PM (UTC 02:00) Harare, Pretoria<br> <br> was read on Monday, February 09, 2015 3:03:05 PM (UTC 02:00) Harare, Pretoria.