1 reviews | Active since May 2015
want to cancel contract and then get huge invoice
In November I send a cancellation letter to Telkom (during my upgrade time), because I am unable to upgrade to a data deal only. I then took out a new contract because I wanted data only and then I would cancel this one. I called them again in December to find out when this will be cancelled and they said that someone from the retension unit will call. I explained to them that i took out a new contract to cater for my needs at Telkom (which is data only) Today I received my invoice and I now need to pay R594.89. Usually its R109. How is this possible? I called and they said that I must call Monday 4 Jan because they did not receive the invoice yet. this is really crazy. What must I do? If they deduct this money?
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback. Your reference number is SM182954
Regards,
Eric
Telkom Social Media Team
***
We sincerely apologize for the delay.
Please be advised that your query is still under investigation and we will contact you with feedback. Your reference number is SM182954
Regards,
Eric
Telkom Social Media Team
***
