JVDW
Jacques Van De Westhuizen

1 reviews | Active since May 2015

02 Jan 2016, 20:00

want to cancel contract and then get huge invoice

In November I send a cancellation letter to Telkom (during my upgrade time), because I am unable to upgrade to a data deal only. I then took out a new contract because I wanted data only and then I would cancel this one. I called them again in December to find out when this will be cancelled and they said that someone from the retension unit will call. I explained to them that i took out a new contract to cater for my needs at Telkom (which is data only) Today I received my invoice and I now need to pay R594.89. Usually its R109. How is this possible? I called and they said that I must call Monday 4 Jan because they did not receive the invoice yet. this is really crazy. What must I do? If they deduct this money?

0
Replies (1)
Telkom
Telkom's reply02 Jan 2016, 22:48
Official
Hello Coolpit02,

We sincerely apologize for the delay.

Please be advised that your query is still under investigation and we will contact you with feedback. Your reference number is SM182954

Regards,

Eric
Telkom Social Media Team
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