Want to cancel an upgrade

I submitted my initial complaint on Monday 11 Dec. When i left for work in the morning the internet was working fine. When i returned from work the internet was offline! strange in the 2 years of having the service i never had any issue's or difficulty connecting. When logging a fault with telkom (081180) i was first told that i have no reception in the area, or not in the coverage area. I literally can see the tower from my backyard! i was told to do a few changes to my modem setting in the hope that would resolve the error. Consultant was not technical, and proceeded to log a fault. (ref: ********** 8) told to wait 72 hours. 72 hours pass i call, agent states it's 72 business hours (9 days to resolve fault?????) New reference number issued (Ref: ********** 6) A week later(18/12/17) receive notification fault ********** 6 was closed status resolved. Contacted Telkom was told they tried calling me and left voice messages. I received no calls or voice messages. prepared to liaise with Vodacom as it's a blatant lie. Agent tells me i have no data left on my package hence i cant connect. reminded agent i have an uncapped smartboardband LTE product, i stressed the uncapped part as agent seemed confused. Response from agent... i will log a fault? i just did that and waited a week only to be told i need to do it again. New fault logged. ref: ********** 0. Pathetic is not the word that can describe this company and it's employees... it's a shame