WANT MY MONEY BACK

I am disgusted in the service I am getting from Telkom! I moved on the 25 November 2017 to the house next door and asked Telkom to move our line on the 24 November 2017. After a hell lot of calls and numerous reference numbers our line was finally moved on the 21 December 2017. (a month later) After the line was moved it was not registering to our rooter. Sent Telkom another request saying that our line is not picking up on our rooter. After almost a month of fighting and asking for someone to help me someone came out to our house on the 6 of FEBRUARY 2018! So basically from the 25 of November when we moved and I requested a line move, our line only started working on the 6 of February! 13 weeks and they expect us to pay for that almost 3 months we were without internet? Anyway my Husband then said its fine we will pay everything as long as we are just connected! We have our line with Telkom but we have our Data with Axxess. So we had a debit order going off with Axxess as well in this time we had no internet. We paid over R1000 and we were happy our line was working again. The 17th of Feb our line just stopped working again! no surprise!! I phoned AGAIN and got a reference number 179CTK170218. Every 2nd day I receive an sms saying that a technician is busy and has been sent to higher investigating! It is the 26 Feb and received a message saying that they have the problem in hand! This is unacceptable! So we have to pay AGAIN for internet we only had for 10days????? What is going to happen??? Our line will probably start working next month somewhere and we must pay for it then the middle of the month it will stop working again? How many times must I talk to someone before we have a solution? I would like a refund on everything we paid and what we have to pay before this line is working properly!